General Information

What are the customer responsibilities during product selection and ordering?

  • Provide exact dimensions and/or design drawing for custom furniture orders, or approve drawings by company prior to production, Insure scale and fit for application
  • Provide a written P.O. (purchase order) with complete specifications when ordering furniture, or sign a P.O. provided by the showroom with complete specifications
  • Select finish and provide all COM/COL (customer’s own material / customer’s own leather) to initiate production of furniture in a timely manner
  • Review all information on supplier’s Acknowledgement for furniture and fabric orders and make necessary changes to Acknowledgement in writing immediately upon receipt
  • Any change to an order after 10 working days may result in change order fee
  • Approve all drawings, finish samples and leather CFA’s requested for approval
  • Inform the ultimate client of accurate lead times and status of orders as production proceeds
  • Assume all responsibility for selection, client interaction and showroom communication

What are the standard pricing and payment terms?

  • Purchase at Designers Net Price, noting applicable up charges for detail, if any
  • Deposit 50% to initiate order and pay the balance due including all tax and shipping charges prior to delivery. If using a tax resale number to order tax exempt, designer assumes responsibility to collect tax from ultimate client or user and remit to state and must provide copy of resale certificate to showroom
  • Orders are not cancelable after 10 working days & product is not returnable
  • Read attached terms of sale on showroom or Quintus acknowledgement.
  • Not included in our net price: storage charges, sales tax, freight or local delivery, uncrating or installation fees.

How can a Quintus customer avoid sales tax charges?

In order to avoid sales tax charges, you must also complete and submit a certificate of resale form for the state(s) in which you do business & submit a copy of your certificate of registration.

What terms are frequently used when doing business with Quintus?

Balance Due Notice (BDN)
An invoice sent to a Customer to collect the balance due on a Sales Order. A BDN reflects all of the activity against a Sales Order, including the total Order amount and all payments made by the Customer.

Bill of Lading (BOL)
A document issued by a Vendor or a freight carrier to a shipper that lists and acknowledges receipt of goods for transport and specifies terms of delivery to a designated party. The Bill of Lading describes the conditions under which the goods are accepted by the carrier and details the nature and quantity of the goods, name of the vessel if shipped by sea, identifying marks and numbers, destination, etc. The person sending the goods is referred to as “Shipper” or “Consignor.” The company or agent transporting the goods is “Carrier.” The person for whom the goods are destined is “Consignee.”

Blanket Certificate of Resale
A clause in the Certificate of Resale signed by the Customer that states that all purchases made from the identified seller are for resale. A Blanket Certificate of Resale may also specify that a percentage of the purchases made from the identified seller be for resale. This clause allows for the Certificate of Resale to be applied to repeat sales. See “Certificate of Resale.”

Blanket-Wrap Shipping
A shipping method wherein product is wrapped in padding material, e.g., a shipping blanket, in preparation for shipping.

Certificate of Resale
A state-issued certificate the Customer is required to provide as proof that no tax is due on any sale that is made tax-free as a “sale for resale”. Refer to the company’s Sales Tax Policy. See “Final Destination Form.”

Change Order Fee, including Cancellation
An additional fee charged to a Customer when a Sales Order’s specification is changed or an Order is cancelled.

Consignment / Sample Sold Off The Floor
Quintus items displayed in representative showrooms that are sold off the showroom floor. Quintus policy requires payment in full including inbound freight.

Crating Fee
A fee charged to a customer for product that is padded and custom-boxed for shipping.

Custom Drawing
A drawing or sketch of a custom product provided to a customer by Quintus. Drawings typically illustrate significant product dimensions and product structure. See “Drawing For Approval.”

Custom Finishes
Custom finishes are available upon request and subject to an up-charge. Custom finishes may also extend the standard lead time.

Custom Quote
A Sales Quote for a custom product. Such a quote is typically obtained via a Showroom Salesperson contacting the QUINTUS Customer Service for feasibility, availability and pricing. Quotes are honored up to 90 days of issuance.

Customer’s Own Leather (COL)
Leather purchased by a Customer and sent to Quintus to be applied to Make To Order product. All packages should be clearly marked with Showroom / Designer Name / Client Name / Item Description.

Customer’s Own Material (COM)
Fabric purchased by a Customer and sent to Quintus to be applied to Make To Order product. All packages should be clearly marked with Showroom / Designer Name / Client Name / Item Description.

Customer’s Own Pick Up
A method of shipment that stipulates the Customer will contract delivery services directly with a carrier/shipper rather than requesting that Quintus do so. The carrier/shipper invoices the Customer directly.

Cutting For Approval (CFA)
A leather sample given to a Customer for approval prior to placing a Sales Order or shipping COL. CFAs are typically used to verify that a product’s color way comes from the desired dye lot.

Drawing For Approval (DFA)
A drawing of a custom Item that is provided to a Customer by QUINTUS for approval prior to production. The drawing illustrates significant product dimensions and product structure. For any cabinet made to accommodate audio/visual equipment, Quintus requires a prepared list of equipment including dimensions and clearances.

Estimated Completion Date (ECD)
The date that a Make To Order Item is scheduled for completion and ready for shipment.

Freight Carrier
The shipping company that transports product from Quintus to other ship-to-address locations.

Freight Charge
The charge billed to a Customer for shipping product to a ship-to address.

Net Price
The selling price of a product charged to a trade professional, i.e. designer, architect, or Specifier, by a Showroom. “Net Price” is also referred to as “Designer Discount Price” or “Wholesale Price.”

Order Acknowledgement
The document provided by a Salesperson and given to the Customer confirming receipt of the Customer Purchase Order or a Customer-signed Sales Quote and receipt of monies per Quintus policy, i.e. Pro Forma or Payment in Full, depending on the product. It also confirms the Item’s readiness to begin production. An Order Acknowledgement indicates any missing criteria required for production.

Order Balance
The remaining amount due on a Sales Order, i.e., Total Price + Freight + Handling + Sales Tax – Customer Deposit Payment(s) = Order Balance.

Order Deposit
The dollar amount a Customer must pay in order to originate a Sales Order. Per Quinuts policy, an order typically requires a deposit of 50% of the Net Price (excluding Freight and Sales Tax), while an Off The Floor sale requires (PIF) Payment In Full.

Payment In Full (PIF)
The 100% payment required for Replenishable and Drop Ship product, a.k.a. “Paid in Full.” 

Production Lead Time
The time required from receipt of a Confirmed Customer Acknowledgement and its production requirements COM (Customer Owned Material), COL (Customer Owned Leather), SFA (Sample for Approval), DFA (Drawing for Approval) to product delivery.

Pro Forma
The sales terms that specify the payment(s) a Customer must make before product is shipped.

Proof Of Delivery (POD)
The document signed by the receiver that indicates the quantity and apparent condition of the goods received.

Purchaser
This term refers to the Customer who pays for Items purchased by the Specifier.

Receiving Warehouse
A Customer-specified shipping location where the product will be received and inspected before final delivery at the installation site.

Requested Delivery Date
The Customer-requested date for product delivery.

Sales Order
A written document requesting that Quintus supply a product made according to the Customer’s specifications and requiring either a 50% deposit payment or 100% payment in full, depending on the product.

Sales Quote
A verbal or written communication given to a Sell-to Customer that advises product specification, quantity and pricing and is valid for a limited time (per Quintus policy, up to 30 days after a Sales Quote is originated). It can be converted to a Sales Order upon acceptance of the Terms and Conditions of Sale as well as receipt of monies per Quintus policy, i.e., Pro Forma or Payment in Full, depending on the product quoted.

Sample For Approval (SFA)
A finish sample provided to a Customer by Quintus for approval prior to production. Finish Samples represent an average color and finished pieces will vary in tone and color due to natural characteristics of the wood.

Ship Confirmation
A shipping transaction that triggers recognition of revenue.

Sidemark
Designer or end-user identification information noted on the Sales Order, e.g., “Smith/Master Bedroom/Side Table.”

Sold From Floor Item
A Showroom display product that is sold to a Customer directly from the Showroom floor.

Starting Date
The date printed on the Vendor Acknowledgement indicating the date from which the Ending Date/Estimated Completion Date is calculated.

Storage Fee
Merchandise left uncollected at the Quintus warehouse for more than 30 days after notification of completion will be subject to a monthly storage charge equal to 2.5% of the net price of the Product.

Quintus may elect to store the Purchaser’s Product at a third-party storage facility, in which case all expenses incurred in connection with storage, including but not limited to packing, crating, special handling fees and storage cases shall by payable by Purchaser upon submission of invoices by Quintus. Risk of loss passes to the Purchaser upon delivery of the Product into storage.

Tear Sheet
A document that includes a product image and description and is provided by Quinuts to a Customer.

To The Trade
This term is used to describe the wholesale relationship between Showrooms and trade professionals, i.e. designers, architects, and Specifiers.

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